Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our Washington DC-based clients during evening hours. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic team environment where your contributions make a real impact. Work in our modern downtown office with flexible scheduling and growth potential into senior roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in continuous training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to work independently during night shift (11 PM - 7 AM)
- Typing speed of 40+ WPM with strong attention to detail
- Valid US work authorization and ability to pass background check