Job Description
Join ConnectCare Solutions for an exclusive hiring event targeting weekend Customer Service Representatives in Fresno, CA! We're seeking empathetic professionals to deliver exceptional support to our healthcare clients. This role offers competitive pay, comprehensive benefits, and opportunities for career growth. As a weekend shift specialist, you'll be crucial in ensuring seamless patient experiences while maintaining work-life balance. Our modern office features collaborative spaces and recognition programs for top performers.
Responsibilities
- Handle inbound/outbound calls for healthcare client inquiries with empathy and accuracy
- Resolve patient billing and insurance concerns using proprietary CRM systems
- Document interactions and maintain detailed case histories in compliance with HIPAA
- Collaborate with medical teams to coordinate patient appointment schedules
- Meet/exceed KPIs for first-call resolution and customer satisfaction metrics
- Participate in weekend training sessions for new product launches
- Escalate complex issues to senior specialists while maintaining ownership
Qualifications
- 1+ years customer service experience in healthcare or insurance preferred
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office
- Strong problem-solving skills with ability to navigate complex medical terminology
- Flexible availability to work Saturdays/Sundays (6:00 AM - 2:30 PM)
- Excellent communication skills with clear phone etiquette
- High school diploma; associate's degree in healthcare administration a plus
- Bilingual (English/Spanish) certification highly desirable