Job Description
Are you an empathetic communicator looking to launch a rewarding career in the tech industry? NexGen Support Solutions is seeking dedicated Chat Support Representatives to join our Columbus, OH team.
We offer complimentary paid training to ensure you have all the tools you need to succeed. If you are ready to start a new chapter with a company that values your growth and offers a competitive benefits package, apply today!
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Paid Training: No prior experience needed? We'll teach you everything you need to know.
- Modern Work Environment: Collaborative culture with opportunities for advancement.
We are looking for individuals who are patient, detail-oriented, and ready to represent our brand with excellence.
Responsibilities
- Resolve Customer Inquiries: Provide timely, accurate, and friendly support via live chat to resolve product and service issues.
- Technical Troubleshooting: Diagnose and guide customers through technical difficulties using established scripts and tools.
- Documentation: Accurately document customer interactions and issue resolutions in our CRM database.
- Upselling & Sales: Identify opportunities to suggest relevant products or services to enhance the customer experience.
- Quality Assurance: Meet and exceed KPI metrics regarding response time, customer satisfaction scores, and call/chat volume.
- Team Collaboration: Work closely with other support agents and supervisors to improve processes and share knowledge.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service or call center experience is a plus, but not required due to our paid training program.
- Communication: Exceptional written communication skills with a focus on grammar, tone, and clarity.
- Typing Skills: Ability to type at least 40 words per minute efficiently.
- Computer Literacy: Proficiency with Microsoft Office Suite and the ability to learn new software quickly.
- Availability: Must be available to work full-time hours, including evenings and weekends as required.