Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is expanding our team in San Jose, CA, and seeking a dedicated Customer Support Representative to join our remote night shift operations.
We pride ourselves on delivering exceptional service to our clients. In this role, you will be the voice of our brand, helping customers navigate technical challenges through live chat with patience and expertise. We offer a competitive benefits package, flexible scheduling, and a supportive work-from-home culture.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Work from the comfort of your home in San Jose, CA.
- Stable full-time night shift schedule.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Provide high-quality live chat support to customers during evening and night hours.
- Assist clients with technical troubleshooting, account setup, and product inquiries.
- Resolve customer issues efficiently while maintaining a high Customer Satisfaction Score (CSAT).
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex tickets and share feedback.
- Stay updated on product knowledge and policy changes to ensure accurate assistance.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or technical support (chat preferred).
- Excellent written communication skills with a professional tone.
- Strong typing speed and computer proficiency.
- Ability to work independently in a remote setting with high reliability.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or rotating shifts).