Job Description
Join our award-winning support team in Memphis and become the voice of our customers! As a Customer Support Specialist at TechSolutions Inc., you'll resolve technical inquiries, build lasting client relationships, and contribute to our industry-leading service standards. We offer competitive compensation, comprehensive benefits, and growth opportunities in a dynamic tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions accurately in our CRM system (Salesforce)
- Collaborate with engineering teams to escalate complex technical issues
- Identify upsell opportunities during customer interactions
- Contribute to knowledge base articles and process improvements
- Maintain 95%+ customer satisfaction score
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM software and ticketing systems
- Exceptional verbal/written communication skills
- Ability to troubleshoot hardware/software issues
- Strong problem-solving and conflict resolution abilities
- Experience with remote support tools (TeamViewer, AnyDesk)