Job Description
Join our award-winning customer support team at OceanTech Solutions in the heart of Long Beach! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. As a Customer Support Specialist, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while contributing to our industry-leading satisfaction rates. Enjoy a collaborative environment with competitive benefits, professional growth opportunities, and the chance to make a tangible impact. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions in CRM systems while maintaining accuracy and compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify trends in customer feedback to improve service quality
- Train new support agents on company protocols and best practices
- Monitor support metrics and identify opportunities for process optimization
- Contribute to knowledge base updates and self-service resources
Qualifications
- 2+ years of customer support experience in SaaS or tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in high-volume environments
- Strong problem-solving abilities with analytical mindset
- Experience with ticketing systems and SLA management
- Associate's degree or equivalent technical certification preferred