Job Description
Join our award-winning customer experience team at Omaha Tech Solutions, where innovation meets exceptional service. We're seeking passionate individuals to become the voice of our brand, delivering world-class support to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in Omaha's thriving tech ecosystem.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in Salesforce while maintaining accuracy and compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction and retention
- Contribute to knowledge base articles and process improvements
- Monitor support metrics and maintain 95%+ customer satisfaction scores
Qualifications
- 2+ years experience in B2B customer support or SaaS environments
- Proficiency with CRM platforms (Salesforce preferred) and helpdesk software
- Exceptional written and verbal communication skills
- Ability to remain calm under pressure during escalations
- Strong problem-solving abilities with analytical thinking
- Associates degree or equivalent technical certification
- Availability for flexible shifts including weekends as needed