Job Description
Join TechNova Solutions as a Customer Support Specialist and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service to our growing client base in Minneapolis. You'll work in a collaborative, tech-forward environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and empathy. If you thrive in dynamic settings and love turning challenges into solutions, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document support cases in CRM systems and maintain detailed case histories
- Collaborate with technical teams to troubleshoot complex product issues
- Identify trends in customer feedback to improve service quality
- Train new customers on platform features during onboarding sessions
- Meet monthly KPIs for resolution time and first-contact resolution
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge for SaaS products
- Associate degree or equivalent experience required
- Experience with ticketing systems and SLA management