Job Description
Join our dynamic team at Apex Solutions Group, where we're revolutionizing digital experiences for Fortune 500 clients. As a Customer Support Specialist, you'll be the voice of our brand, delivering exceptional service that builds lasting relationships. Our Jacksonville hub offers a modern workspace with competitive benefits, including health insurance, 401(k) matching, and professional development opportunities. We value innovation and teamwork, fostering an environment where your growth is prioritized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions using Salesforce CRM and maintain accurate case histories
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities during support interactions
- Participate in weekly training sessions to master product updates
- Analyze support trends to improve customer experience workflows
Qualifications
- 2+ years of customer support experience in SaaS or tech industry
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Associate degree or equivalent technical certification
- Experience with Zendesk or similar support tools