Job Description
Join our award-winning support team in Fresno! We're seeking a passionate Customer Support Specialist to deliver exceptional experiences for our tech clients. Enjoy a modern workspace, comprehensive benefits, and opportunities for career advancement. Perfect for problem-solvers who thrive in dynamic environments!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases accurately in Salesforce while maintaining SLA compliance
- Collaborate with engineering teams to escalate complex technical issues
- Develop product expertise through continuous training modules
- Identify process improvement opportunities to enhance support efficiency
- Mentor new team members during onboarding periods
Qualifications
- 2+ years of customer support experience in SaaS or tech industry
- Proficiency with CRM tools (Salesforce preferred) and helpdesk software
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues with empathy and patience
- Strong problem-solving skills with data-driven approach
- Bilingual (English/Spanish) certification a plus