Job Description
Join our award-winning support team at Peak Performance Solutions and become the voice of our customers in Colorado Springs! We're seeking a passionate Customer Support Specialist to deliver exceptional service in a dynamic, tech-forward environment. Enjoy competitive benefits, professional growth opportunities, and the chance to make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Identify process improvements to enhance customer experience
- Train new customers on product features and best practices
- Meet monthly KPIs for resolution time and first-contact resolution
- Participate in cross-functional projects to expand support capabilities
Qualifications
- 2+ years experience in customer support or similar role
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to remain calm under pressure during escalations
- Strong problem-solving and analytical abilities
- High school diploma or equivalent; bachelor's degree preferred
- Availability to work flexible shifts including weekends
- Basic knowledge of SaaS applications