Job Description
Join our award-winning support team at Apex Solutions Group, where we empower customers to achieve their goals through exceptional service. As a Customer Support Specialist, you'll be the voice of our brand—resolving complex inquiries with empathy and technical precision. We offer comprehensive training, career growth paths, and a collaborative culture that celebrates innovation. Our modern downtown Raleigh office features flexible workspaces, wellness programs, and team-building events. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Diagnose and resolve technical issues using CRM and ticketing systems
- Collaborate with engineering teams to escalate complex product bugs
- Document customer interactions and maintain detailed case notes
- Analyze support trends to identify process improvement opportunities
- Train new team members on product knowledge and support protocols
- Contribute to knowledge base articles and self-service resources
Qualifications
- 2+ years of technical customer support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills with ability to troubleshoot technical issues
- Excellent written and verbal communication abilities
- Experience working in SaaS or technology industry preferred
- Ability to multitask and prioritize in fast-paced environments
- Customer-centric mindset with patience and emotional intelligence
- Associate degree or equivalent technical certification required