Job Description
Join our award-winning customer support team in Memphis and become the voice of innovation! We're seeking passionate individuals to deliver exceptional experiences for our global client base. Enjoy a collaborative environment with cutting-edge tools, comprehensive benefits, and opportunities for rapid career growth. If you thrive in dynamic settings and love solving problems, apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge
- Contribute to process improvements through feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support role
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (50+ WPM)
- Positive attitude under pressure with conflict resolution skills