Job Description
Join our award-winning customer support team at InnovateTech Solutions! We're seeking passionate individuals to become the voice of our brand. No experience required – we provide comprehensive training to launch your career in tech support. Enjoy a collaborative environment with growth opportunities into specialized roles like technical support or team leadership. Our Philadelphia office features modern amenities, flexible scheduling, and a culture that celebrates problem-solvers.
What We Offer:
- 4-week paid training program
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Hybrid work option after 6 months
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Identify trends in customer feedback for product improvements
- Maintain 95% customer satisfaction score
- Adhere to SLAs for response and resolution times
- Train on new product launches quarterly
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Ability to learn technical systems quickly
- Comfortable multitasking in fast-paced environments
- Proficiency with Microsoft Office Suite
- No prior experience required – training provided
- Must pass background check and drug screen
- Valid work authorization in the US