Job Description
Join our award-winning team at NexGen Solutions as a Customer Support Specialist! We're seeking passionate individuals with no prior experience to deliver exceptional service to our clients. This is your gateway to a thriving career in tech support, with comprehensive training and growth opportunities. Enjoy competitive benefits, flexible schedules, and a collaborative environment where your voice matters.
Our Columbus headquarters features modern amenities, wellness programs, and a culture that celebrates innovation and teamwork. If you're a natural problem-solver with a desire to help others, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Troubleshoot technical issues using our proprietary knowledge base and ticketing system
- Document interactions accurately in CRM software to ensure continuity of service
- Collaborate with senior agents to resolve complex escalations
- Identify opportunities for process improvements and contribute to team training
- Maintain high customer satisfaction scores while meeting response time targets
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (Microsoft Office Suite)
- Customer service mindset with patience and resilience
- Ability to thrive in a fast-paced, team-oriented environment
- No prior experience necessary – we provide comprehensive training!
- Must pass background check and drug screening