Job Description
Join our award-winning customer support team in the heart of Washington DC and kickstart your career in tech! We're seeking passionate individuals to deliver exceptional service to our diverse client base. At TechSolutions Inc., we invest in talent through comprehensive training programs and clear growth pathways. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technology while making a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases accurately in Salesforce and escalate complex issues to senior specialists
- Collaborate with product teams to identify recurring customer pain points
- Master our proprietary software through continuous on-the-job training
- Contribute to knowledge base articles to improve self-service resources
- Maintain SLA targets for response and resolution times
- Participate in monthly service improvement workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to troubleshoot basic technical issues (network/connectivity)
- Strong problem-solving skills with a customer-first mindset
- Availability to work rotating weekends and holidays
- Must pass background check and drug screening