Job Description
Join Our Team in Jacksonville, FL!
Are you a great communicator looking for a flexible career? Apex Support Solutions is hiring an enthusiastic Chat Support Representative to join our remote team. We are looking for entry-level candidates who are eager to learn and passionate about helping others.
As a Chat Support Agent, you will be the voice of our brand, assisting customers through real-time messaging platforms. Enjoy the freedom of working from home while building a stable career in the booming customer service industry.
Responsibilities
- Provide exceptional live chat support to customers via multiple digital platforms.
- Resolve customer inquiries and troubleshoot basic technical issues efficiently.
- Build rapport with customers through clear, empathetic, and professional written communication.
- Maintain accurate records of customer interactions and transactions in our internal CRM.
- Stay updated on product features and policies to provide accurate information.
- Escalate complex issues to the appropriate department or supervisor.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but entry-level applicants are highly encouraged to apply.
- Proven typing speed of 35+ WPM with high accuracy.
- Excellent grammar and spelling skills.
- Stable high-speed internet connection and a dedicated home workspace.