Job Description
Are you a night owl looking for a rewarding career in Columbus, Ohio? We are currently hiring for a Chat Support Specialist to join our elite customer service team. We pride ourselves on providing industry-leading Paid Training for all new hires, ensuring you have the skills needed to succeed from day one.
As a Chat Support Representative, you will be the voice of our brand, helping clients resolve technical issues and navigate our products with ease. If you are a great communicator and looking for a stable, full-time opportunity with growth potential, we want to hear from you.
Why Apply?
- Comprehensive Paid Training: No experience required. We teach you everything.
- Night Shift Schedule: Flexible shifts available (10:00 PM - 6:00 AM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear paths to Team Lead and Management roles.
Responsibilities
- Respond to customer inquiries in real-time via live chat and email with a focus on speed and accuracy.
- Provide technical troubleshooting and product guidance to resolve customer issues efficiently.
- Document all customer interactions, feedback, and transactions accurately in our CRM database.
- Maintain a professional, empathetic, and positive tone in every conversation.
- Collaborate with the technical backend team to escalate and resolve complex tickets.
- Identify opportunities to improve support processes and contribute to team efficiency.
Qualifications
- High school diploma or GED is required.
- Must be available to work the Night Shift on a full-time basis.
- Strong typing skills (minimum 40 WPM) and computer literacy.
- Excellent written communication skills with a keen eye for detail.
- Previous customer service experience is a plus, but not mandatory.
- Reliable internet connection and a quiet workspace (if remote hybrid).