Job Description
Join Coastal Customer Solutions as a Work From Home Call Center Representative and become the voice of our Virginia Beach community! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying the flexibility of remote work. Our competitive compensation package includes hourly pay, performance bonuses, comprehensive benefits, and ongoing professional development. As a locally-focused employer, we pride ourselves on supporting Virginia Beach residents with meaningful career growth opportunities.
Responsibilities
- Handle inbound/outbound calls for Virginia Beach clients with professionalism and empathy
- Resolve customer inquiries regarding local services, billing, and technical support
- Document interactions accurately in CRM systems while meeting quality metrics
- Collaborate with local teams to address regional service issues
- Participate in ongoing training to enhance product knowledge and communication skills
- Maintain high customer satisfaction scores and first-call resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Quiet, dedicated home office space with reliable internet
- Strong verbal communication and active listening skills
- Ability to multitask and navigate multiple software systems
- Previous experience with CRM platforms (e.g., Salesforce, Zendesk)
- Virginia Beach residency preferred