Job Description
Are you a dedicated problem solver looking for a career in customer service with the financial freedom of daily pay? Horizon Support Services is expanding our team in Phoenix, AZ, and we are looking for a talented Chat Support Specialist to join our elite customer experience division.
In this role, you will serve as the first point of contact for our valued clients, providing real-time assistance through our proprietary chat platform. We pride ourselves on a modern, inclusive work environment that values your time and talent. If you have a knack for de-escalating situations and a typing speed that rivals a pro, we want to hear from you.
Why Join Horizon Support Services?
- Daily Pay Option: Get paid for your hard work every day, not just two weeks later.
- Modern Tools: Work from home or our Phoenix office using top-tier software.
- Growth Opportunities: Clear pathways to management and specialized technical roles.
Responsibilities
- Engage with customers via live chat to resolve product inquiries and technical issues.
- Maintain a professional and empathetic tone in all written correspondence.
- Accurately document customer interactions and solutions in the CRM system.
- Collaborate with the technical team to escalate complex issues efficiently.
- Adhere to company scripts and quality assurance standards at all times.
- Identify opportunities to upsell or cross-sell services where appropriate.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Excellent typing speed (minimum 45 WPM) and accuracy.
- Strong written communication skills with a focus on grammar and clarity.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.