Job Description
Join the Best Team in Arlington, VA!
We are currently hiring Entry-Level Customer Support Specialists for our Weekend Shift program. If you are looking for an immediate start and a career in a dynamic tech environment, this is your opportunity.
At Nexus Solutions Group, we value growth, communication, and customer satisfaction. You will be trained on the latest support tools and provided with a clear path to advancement.
Why Join Us?
- Immediate Start Available
- Weekend Shift Hours (Saturday & Sunday)
- Competitive Pay & Benefits
- Comprehensive Training Provided
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Diagnose and troubleshoot basic technical issues for our client base.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the support team to improve service protocols.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and typing skills (40+ wpm).
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Willingness to learn new software and support tools.