Job Description
Join our award-winning Atlanta call center and experience the future of payroll! We're seeking energetic Customer Service Representatives with immediate access to daily pay through our innovative partnership with Payactiv. Earn your daily wages without waiting for traditional paychecks while building a rewarding career in customer excellence.
At Premiere Call Solutions, we combine Atlanta's vibrant culture with cutting-edge technology to deliver exceptional client experiences. Our state-of-the-art facility in Midtown offers flexible scheduling, comprehensive benefits, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools
- Meet/exceed daily performance metrics (call volume, quality scores)
- Document interactions accurately in Salesforce and proprietary systems
- Participate in ongoing product and soft-skills training
- Collaborate with team members to improve service delivery
- Adhere to HIPAA/FCC compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (including nights/weekends)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening