Job Description
Join ConnectCare Solutions and transform your career with daily pay and paid training! We're seeking passionate Call Center Agents in Orlando to deliver exceptional customer experiences. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive hourly wages, flexible schedules, and immediate payment options. Advance your career in our supportive environment with opportunities for growth and recognition.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics (call quality, resolution rate, customer satisfaction)
- Collaborate with team members to optimize service delivery and knowledge sharing
- Adapt to evolving client needs and industry regulations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and active listening abilities
- Basic computer proficiency and typing speed (30+ WPM)
- Ability to work in a fast-paced environment with multitasking demands
- Reliable internet connection for remote work options
- Positive attitude and commitment to customer excellence
- Must pass background check and drug screening