Job Description
Join our dynamic call center team in Indianapolis and enjoy the flexibility of daily pay! ConnectCall Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls for our prestigious clients. This contract position offers competitive hourly rates with next-day pay, comprehensive training, and a supportive team environment. Perfect for those seeking immediate income without traditional payroll cycles.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols (HIPAA/FERPA when applicable)
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months call center experience preferred
- Exceptional verbal communication skills
- Ability to type 35+ WPM with accuracy
- Strong problem-solving abilities
- Must pass background check and drug screening
- Reliable high-speed internet connection
- Quiet home office space (for remote work option)