Job Description
Join our award-winning call center team in Louisville and enjoy the financial flexibility of daily pay! We're seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. No experience needed – we provide comprehensive paid training to launch your career. Work in a modern, climate-controlled facility with free parking and advancement opportunities. Earn daily pay through our partnership with DailyPay and access your earnings immediately after each shift. Full benefits package including health insurance, 401(k) matching, and paid time off available after 60 days.
Responsibilities
- Handle 50-80 inbound/outbound calls daily for diverse client portfolios
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics including CSAT scores and handle times
- Participate in bi-weekly coaching sessions and ongoing training
- Collaborate with team members to share best practices
- Adhere to strict compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with 95% accuracy
- Reliable transportation to our Louisville facility
- Basic computer proficiency with Windows OS
- Flexibility to work rotating weekends (Sat/Sun shifts available)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening