Job Description
Join Cleveland Customer Solutions as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support during weekend shifts with immediate availability. This role offers competitive pay, flexible scheduling, and the opportunity to make a direct impact on local residents' experiences. If you thrive in fast-paced environments and value customer satisfaction, apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, service, and technical issues efficiently using CRM systems
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Meet weekly performance metrics including call quality, resolution rates, and customer satisfaction scores
- Proactively identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with clear articulation
- Proficiency with Microsoft Office Suite and customer service software (e.g., Zendesk, Salesforce)
- Ability to multitask in high-pressure situations while maintaining composure
- Strong problem-solving abilities with attention to detail
- Available for consistent weekend shifts (Sat/Sun) with immediate start availability