Job Description
Join ExpressPay Staffing and get paid daily for your work as a Call Center Agent in San Francisco! We're seeking motivated professionals to join our dynamic team and provide exceptional customer service. With our industry-leading daily pay option, you'll never wait for payday again. Enjoy competitive wages, comprehensive benefits, and a supportive work environment in the heart of downtown San Francisco. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong communication and active listening skills
- Ability to type 40+ WPM with accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible schedule availability including evenings/weekends
- Passion for problem-solving and customer satisfaction