Job Description
Launch your career with Global Solutions Inc. as an Entry-Level Customer Service Representative in vibrant San Antonio! We offer comprehensive paid training, competitive compensation, and clear growth paths for motivated individuals. Join our dynamic team where your voice matters and customer satisfaction is our priority. Enjoy modern workspaces, flexible scheduling options, and comprehensive benefits including health insurance and 401(k) matching. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer experiences
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills in English
- Basic computer proficiency and typing ability (30+ WPM)
- Strong problem-solving and active listening abilities
- Positive attitude with customer service mindset
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – training provided
- Must pass background check and drug screening