Job Description
Immediate Start: Part-Time Chat Support Agent in Charlotte, NC!
Join our award-winning customer service team and start your career journey today. Customer Connect Solutions is seeking passionate communicators to deliver exceptional support through live chat channels. Enjoy flexible scheduling, competitive pay, and full training while making a real difference for customers.
What We Offer:
- Flexible 20-30 hour/week schedule
- Comprehensive paid training program
- Health benefits eligibility for part-timers
- Career advancement opportunities
- Remote-friendly hybrid work options
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues using knowledge base resources
- Document interactions in CRM systems with 100% accuracy
- Collaborate with specialists for complex problem escalation
- Maintain positive rapport during high-volume periods
- Adhere to quality assurance standards for all interactions
- Identify upsell opportunities for service improvements
Qualifications
- High school diploma or equivalent degree
- Minimum 6 months customer service experience
- 60+ WPM typing speed with 95% accuracy
- Proficiency in Zendesk/Salesforce platforms
- Excellent written communication skills
- Ability to multitask across 3-4 chat windows
- Reliable high-speed internet connection
- Availability to work evenings/weekends