Job Description
Join our award-winning call center team and get paid DAILY! ConnectHub Solutions is seeking energetic Customer Service Representatives for immediate openings in Austin, TX and remote positions across California. Enjoy competitive hourly pay, flexible scheduling, and comprehensive benefits while delivering exceptional service to Fortune 500 clients. No experience necessary – we provide paid training! Work from home in CA or join our vibrant Austin office. Start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, billing issues, and technical support requests
- Utilize CRM software to document interactions and maintain accurate records
- Meet/exceed performance metrics including CSAT scores and call efficiency
- Collaborate with team leads to improve service quality and workflows
- Participate in ongoing training programs for product knowledge and skill development
- Adhere to compliance protocols and maintain customer confidentiality
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote roles (CA positions)
- Flexible availability including evenings/weekends