Job Description
Join our Daily Pay Hiring Event for immediate call center opportunities in Dallas! ConnectFirst Solutions is seeking motivated individuals to join our dynamic customer service team. Enjoy the flexibility of same-day pay through our partnership with DailyPay. No experience required – comprehensive training provided!
Why Choose Us?
- Daily Pay Option: Access your earnings immediately after each shift
- Competitive Compensation: $18-$22/hour + performance bonuses
- Career Growth: Clear advancement paths to team lead/supervisor roles
- Modern Workspace: State-of-the-art facility in downtown Dallas
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and coaching sessions
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (Windows, CRM systems)
- Ability to work flexible shifts (evenings/weekends as needed)
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Reliable transportation to downtown Dallas location
- Must be available for on-site training (week 1)