Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Albuquerque! We're seeking dedicated professionals to provide exceptional support during evening hours. Enjoy comprehensive paid training, competitive pay, and a supportive work environment. This role offers growth opportunities into senior positions or specialized departments. Our Albuquerque-based team values work-life balance and offers benefits including health insurance, 401(k), and paid time off.
Why Albuquerque? Experience the unique culture of New Mexico's largest city while working a schedule that allows you to enjoy your days. We're conveniently located near downtown with free parking and easy transit access.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to resolve complex issues
- Maintain performance metrics including call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Support team initiatives to improve customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) with proficiency in CRM software
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Spanish fluency is highly desirable
- Pass background check and drug screening