Job Description
Join Our Daily Pay Chat Support Team in Indianapolis!
ConnectLocal Support Solutions is seeking passionate Chat Support Specialists to deliver exceptional customer experiences through digital channels. Enjoy the flexibility of part-time work with immediate daily pay options. Perfect for students, gig workers, or those seeking supplemental income!
Why Join Us?
• Same-day pay via direct deposit
• Free parking in downtown Indy
• Paid training and growth opportunities
• Modern collaborative workspace
Responsibilities
- Resolve customer inquiries via live chat, email, and social media
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge for supported services
- Meet daily performance metrics for response times
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficient with Zendesk, Salesforce, or similar platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Reliable internet connection for remote work options
- Must be available for weekend shifts (Sat/Sun)