Job Description
Join our elite customer service team in Detroit and enjoy the flexibility of daily pay! We're hosting an exclusive hiring event for motivated individuals ready to provide exceptional support while getting paid every day. No more waiting for bi-weekly checks – your hard work is rewarded immediately. This contract position offers competitive pay, comprehensive training, and a dynamic work environment where your contributions make a real impact. Don't miss this opportunity to advance your career with one of Michigan's most innovative service providers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with professionalism
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call time, resolution rate)
- Collaborate with team leads to improve service quality
- Upsell products/services when appropriate
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficient with CRM software (Salesforce, Zendesk)
- Strong typing skills (40+ WPM)
- Pass background check/drug screen
- Valid Michigan driver's license (if field visits required)