Job Description
Join Urban Support Services and enjoy the flexibility of daily pay while making an immediate impact! We're seeking enthusiastic Customer Service Representatives to join our dynamic team in San Francisco. This contract position offers the unique opportunity to receive payment daily after your shift, ensuring financial flexibility and peace of mind. Perfect for students, gig workers, or anyone seeking immediate income without waiting for traditional pay cycles.
As a cornerstone of our client experience, you'll be the voice of our brand in the vibrant Bay Area. We provide comprehensive training and a supportive environment where your contributions are valued from day one. If you're ready to start earning immediately while delivering exceptional service, apply now!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries with professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Process orders, returns, and account modifications accurately
- Document all interactions in real-time within our customer database
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics including call quality and resolution times
- Adapt to product updates and service changes through continuous training
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including weekends/weekends
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Clear background check and reliable transportation
- Immediate availability to start within 48 hours of offer