Job Description
Join Urban Support Solutions and transform your career with our revolutionary daily pay program! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Bay Area clients. No more waiting for payday – get paid daily for your hard work while enjoying flexible scheduling and comprehensive benefits. This is your opportunity to thrive in San Francisco's dynamic service industry with immediate start and full training provided.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Support weekend/holiday shifts as needed for 24/7 operations
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown SF location
- Availability for flexible shifts including evenings/weekends