Job Description
Join Urban Support Solutions as a Local Customer Service Representative and experience the freedom of daily pay with immediate start! We're seeking passionate professionals to deliver exceptional service to San Francisco's vibrant community. Enjoy competitive wages, flexible scheduling, and a supportive environment where your contributions are recognized daily. No hidden fees – just reliable pay for your hard work!
What We Offer:
- Daily pay options (via debit card or direct deposit)
- Comprehensive onboarding and ongoing training
- Health benefits and retirement plans
- Clear career advancement pathways
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues efficiently
- Process orders and schedule appointments accurately
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Identify opportunities for process improvements
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Immediate availability to start