Job Description
Join our award-winning customer service team and get paid DAILY! We're hosting an exclusive hiring event for Local Customer Service Representatives in Wichita, KS. Enjoy competitive hourly pay, comprehensive benefits, and a supportive environment where your voice matters. No experience necessary – we provide paid training and career growth opportunities.
As a key member of our Wichita team, you'll deliver exceptional service to local clients while working in a modern, collaborative office setting. This is your chance to build a stable career with a company that values work-life balance and professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using our proprietary CRM system
- Document all interactions accurately in our client database for quality assurance
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing product training to maintain service excellence
- Identify and escalate complex issues to senior support staff
Qualifications
- High school diploma or equivalent required (college preferred)
- Minimum 1 year customer service experience (entry-level welcome)
- Strong verbal communication and active listening skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Valid driver's license and reliable transportation
- Must attend in-person hiring event on specified date