Job Description
Join PayDay Connect and transform your workday with daily pay opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Portland-based clients. Enjoy the flexibility of contract work with same-day payouts and a supportive remote-first culture. Your expertise will directly impact customer satisfaction while building financial stability.
Why PayDay Connect? • No more waiting for weekly paychecks • Flexible contract hours • Comprehensive training • Career advancement paths • Health benefits available
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality and productivity metrics (25+ calls/day)
- Collaborate with support teams to resolve complex escalations
- Proactively identify opportunities for process improvements
Qualifications
- 1+ years customer service experience in B2B or B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Available for evening/weekend shifts (4x10 schedule)