Job Description
Join FlexPay Solutions and enjoy the flexibility of daily pay while making a difference in customers' lives! We're seeking energetic Customer Service Representatives in San Diego to deliver exceptional support through multiple channels. With immediate payment processing, you'll receive your earnings daily via our secure platform. Perfect for students, gig workers, or anyone seeking financial flexibility. Enjoy a modern workspace in Mission Bay with free parking, paid training, and performance bonuses. Apply today and start earning tomorrow!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems and maintain case records
- Collaborate with support teams to escalate complex issues when needed
- Meet daily performance metrics including resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities for process improvements and share feedback with supervisors
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and conflict resolution skills
- Excellent communication skills and clear, professional phone demeanor
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings and weekends
- Must pass background check and drug screening