Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with daily pay! We're seeking empathetic professionals to deliver exceptional support to our clients in healthcare and retail sectors. No nights or weekends required. Grow your career while maintaining work-life balance in a supportive environment.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for client accounts
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with HIPAA standards
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics (CSAT, AHT, FCR)
- Participate in bi-weekly training sessions for product updates
Qualifications
- 1+ years of customer service experience
- High school diploma or equivalent (college degree preferred)
- Quiet home office with reliable internet (minimum 25 Mbps)
- Strong typing skills (40+ WPM)
- Experience with Zendesk, Salesforce, or similar CRM
- Ability to work independently with minimal supervision
- Bilingual (English/Spanish) certification required