Job Description
We are thrilled to announce an immediate Hiring Event for Chat Support Specialists in the heart of Charlotte, NC. Whether you are an experienced professional or looking to enter the dynamic customer service industry, this is your opportunity to join a thriving team with immediate start dates. Our clients are looking for individuals who can provide exceptional service through live chat platforms, ensuring every customer interaction is positive and efficient.
Why Join Us?
- Immediate start dates available for qualified candidates.
- Competitive hourly pay ranging from $18.00 to $22.00.
- Flexible scheduling options to fit your lifestyle.
- Comprehensive training and professional development support.
Do not miss this chance to advance your career in a high-growth environment. Come dressed to impress and ready to interview on-site at our Charlotte office.
Responsibilities
- Respond to customer inquiries and support tickets via live chat in a timely and professional manner.
- Resolve product or service issues efficiently to ensure high levels of customer satisfaction and retention.
- Collaborate with the support team and backend departments to escalate and resolve complex issues.
- Maintain accurate and detailed records of all customer interactions within the CRM system.
- Adhere strictly to company policies, service level agreements (SLAs), and brand voice guidelines.
- Proactively identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service, technical support, or chat support is a strong plus.
- Excellent written communication skills with a keen eye for grammar and detail.
- Fast typing speed (minimum 40 WPM) with 99% accuracy.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to remain calm and professional under pressure and during peak call volumes.