Job Description
Are you looking for a Daily Pay Customer Service job in North Carolina? Join our elite remote team at Horizon Support Solutions. We pride ourselves on offering top-tier benefits, including the ability to get paid daily rather than waiting for a bi-weekly paycheck. If you are a dedicated professional who thrives in a fast-paced environment, we want to hear from you.
As a Customer Service Representative, you will be the first point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure our customers have a seamless experience. No experience? No problem! We provide comprehensive training to get you up to speed quickly.
Why Join Us?
- Daily Pay Option: Get paid the same day you work.
- Work From Home: Flexible schedule from the comfort of your home.
- Competitive Pay: $18.00 - $22.00 per hour.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Answer inbound and outbound customer calls and emails in a professional and timely manner.
- Resolve customer complaints, issues, and questions regarding products and services.
- Accurately document all customer interactions and transactions in our CRM system.
- Escalate complex issues to the appropriate team members or supervisors.
- Provide accurate information regarding billing, account status, and service features.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication abilities.
- Ability to multitask and prioritize tasks effectively.
- Previous customer service experience is a plus but not mandatory.