Job Description
We are seeking motivated individuals to join our dynamic team as Entry Level Call Center Agents in the heart of Minneapolis. At Heartland Communications, we believe that great customer service starts with great people. Whether you are starting your career or looking for a fresh start, we provide comprehensive training, a supportive environment, and opportunities for rapid advancement.
In this role, you will be the face of our brand, handling high-volume customer inquiries with empathy and professionalism. We value your voice and offer a competitive benefits package, including health insurance, paid time off, and performance bonuses.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Full medical, dental, and vision coverage
- Continuous professional development and career growth
- Modern, collaborative office environment
Ready to make an impact? Apply today to start your journey with Heartland Communications.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution and customer satisfaction.
- Assist customers with product information, order processing, and account inquiries in a polite and professional manner.
- Accurately document customer interactions and account details within our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Stay updated on product knowledge and policy changes through ongoing training sessions.
- Collaborate with team leads to meet daily and monthly performance metrics.
Qualifications
- High school diploma or equivalent required; associate’s degree is a plus.
- Strong verbal communication skills with the ability to convey complex information clearly.
- Proficiency with basic computer applications and CRM software (training provided).
- Ability to multitask and work effectively in a fast-paced, high-volume call center environment.
- Emotional intelligence and the ability to remain calm under pressure.
- Must be available to work a flexible schedule, including evenings and weekends.