Job Description
Launch your career in customer service with Global Connect Solutions, a leader in call center excellence! We're seeking motivated entry-level professionals for our Atlanta, GA headquarters. No experience required—our comprehensive paid training program equips you with all necessary skills. Enjoy competitive pay, benefits, and a supportive team environment dedicated to your growth.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics for call volume and resolution
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metric-driven environment
- Must pass background check and drug screening
- Reliable transportation to downtown Atlanta office
- Previous customer service experience a plus but not required