Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of excellence for our Fortune 500 clients! We're hosting a virtual hiring event for Memphis-based professionals ready to deliver exceptional customer experiences from the comfort of home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities with a company ranked among Tennessee's Best Places to Work. No commute, no cubicles – just impactful work and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed customer records in Salesforce CRM system
- Collaborate with support teams to resolve complex technical issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities for premium services
- Participate in weekly training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional written/verbal communication skills
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Quiet home office with reliable high-speed internet
- Available to work flexible shifts including evenings/weekends