Job Description
Join our elite support team and make an immediate impact! We're seeking dynamic Chat Support Specialists to deliver exceptional customer experiences during night shifts across Charlotte, NC and Georgia. This remote role offers unparalleled flexibility and growth opportunities in a fast-paced digital environment.
Why you'll thrive with us:
- Immediate start - no waiting period!
- Competitive hourly pay with performance bonuses
- Comprehensive paid training and certification
- 100% remote work with flexible scheduling
- Career advancement into senior tech roles
Responsibilities
- Resolve customer inquiries via live chat within 60-second response times
- Process transactions and troubleshoot technical issues for SaaS clients
- Maintain detailed case documentation in Salesforce CRM
- Collaborate with Tier 2 engineers for complex escalations
- Adhere to PCI-DSS compliance protocols for payment handling
- Monitor chat queues during peak overnight hours (10PM-6AM)
- Contribute to knowledge base articles and process improvements
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proven chat support proficiency with tools (Zendesk, Intercom)
- Exceptional typing speed (45+ WPM) with 99% accuracy
- Deep understanding of Windows/macOS troubleshooting basics
- Ability to handle 3-5 concurrent chat conversations
- Shift flexibility for overnight availability (Sun-Thu)
- Quiet home office with wired internet connection
- High school diploma required; college degree preferred