Job Description
Launch your career in customer service with Global Solutions Group! We're seeking motivated individuals for our entry-level call center positions in Richmond, VA. No experience necessary – we provide comprehensive paid training to set you up for success. Join a supportive team where your growth matters, with opportunities for advancement and competitive benefits. Enjoy a modern work environment with flexible scheduling options and performance-based incentives.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve customer experience
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet access for remote training components
- Must pass background check and drug screening
- Flexible availability including evenings and weekends