Job Description
Join TechConnect Solutions' dynamic team as an Entry-Level Call Center Agent! We're hosting a hiring event in San Jose, CA, for motivated individuals ready to launch their careers in customer service. No prior experience required—just a passion for helping others and a drive to succeed. Enjoy competitive pay, comprehensive training, and opportunities for growth in a supportive, tech-forward environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work rotating shifts
- Positive attitude and customer-focused approach
- Must attend in-person hiring event in San Jose