Job Description
Join our award-winning customer service team and launch your career in Sacramento's fastest-growing call center! We're seeking motivated individuals with no prior experience to provide exceptional support to our Fortune 500 clients. Enjoy comprehensive training, flexible scheduling, and opportunities for rapid advancement in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and other platforms
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs to enhance skills
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to type 30+ WPM with accuracy
- Resilience to handle high-pressure situations
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Sacramento facility
- Must pass background check and drug screening